COVID-19
What if COVID-19 prevents the event going ahead as scheduled?
Where possible, the Winter Forest Festival will be rescheduled. If this happens all participants will have their entry moved to the new date. If the new event date is not suitable to the participant, an event credit will be provided which can be used at any event in the NDuro Event portfolio.
Entries transferred from 2020 to 2021 due to COVID-19
Participants who elected to transfer their entry due to COVID-19 in 2020 have had their entry automatically transferred to the closest available distance option. These entries are not refundable nor transferable or refundable.
If you become sick with COVID like symptoms
If you exhibit COVID like symptoms in the period between 1-7 August 2021, please stay home. We will organise an entry transfer to another event within the next 11 months provided you have a medical certificate.
Where possible, the Winter Forest Festival will be rescheduled. If this happens all participants will have their entry moved to the new date. If the new event date is not suitable to the participant, an event credit will be provided which can be used at any event in the NDuro Event portfolio.
Entries transferred from 2020 to 2021 due to COVID-19
Participants who elected to transfer their entry due to COVID-19 in 2020 have had their entry automatically transferred to the closest available distance option. These entries are not refundable nor transferable or refundable.
If you become sick with COVID like symptoms
If you exhibit COVID like symptoms in the period between 1-7 August 2021, please stay home. We will organise an entry transfer to another event within the next 11 months provided you have a medical certificate.
DISTANCECHANGES
A participant who has entered the event can change their entry distance or category down a distance up until the 2 hours before the start of their event. The change must completed on the form below and a $10 processing fee per participant must be paid before the change can be made. If you wish to change UP to a greater distance you will also be required to pay the difference in entry fee (if available). There are no partial refunds should you request to change to a lesser distance.
WITHDRAWLS & Refunds
If you cannot participate in the Winter Forest Festival, entry fee refunds can be requested up until 5pm on the 31st May 2021 to receive 50% of their entry fee. Credit card, service fees and any add ons or donations are not refundable. All entry fees are non-refundable after 5pm on the 31st May 2021. Requests for refunds must be notified to the organiser by filling out the form below. It is the sole responsibility to the participant to ensure the Winter Forest Festival office has received your communication. If you have not heard from us within 7 days of this request, please call us on (64) 07 213 1809. Please allow up to 7-14 days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, please email us.
Entries transferred from 2020 to 2021 due to COVID-19
Participants who elected to transfer their entry due to COVID-19 in 2020 have had their entry automatically transferred to the closest available distance option. These entries are not refundable nor transferable or refundable.
PLEASE NOTE
UNLAWFUL RESALE OF ENTRY - As stated in the event terms and conditions you are not legally permitted to give your entry to another person or sell your entry to a third party regardless of the circumstances unless the transfer process has been completed and authorised by the event management. Any additional purchases (including but not limited to) merchandise or donations paid at the time of entry are non-refundable at any time.
Entries transferred from 2020 to 2021 due to COVID-19
Participants who elected to transfer their entry due to COVID-19 in 2020 have had their entry automatically transferred to the closest available distance option. These entries are not refundable nor transferable or refundable.
PLEASE NOTE
UNLAWFUL RESALE OF ENTRY - As stated in the event terms and conditions you are not legally permitted to give your entry to another person or sell your entry to a third party regardless of the circumstances unless the transfer process has been completed and authorised by the event management. Any additional purchases (including but not limited to) merchandise or donations paid at the time of entry are non-refundable at any time.
ENTRY DEFERRAL
Participants who have entered the Winter Forest Festival can be deferred to the next year's event. An admin free of $15 NZD is payable before the request is processed. Requests for deferral will be honoured up to 5pm on 18th of June 2021. Deferrals forfeit any merchandises or add ons purchased during the initial entry. The deferral may only be used once, participants who elect to defer their 2021 entry forfeit options for future deferral of the same entry or partial refund for the 2022 event.
ENTRY TRANSFER
Participants can transfer their entry to someone else up until 5pm on the 18th of July 2021.
Conditions of Transfer
Conditions of Transfer
- The withdrawing participant MUST fill out the form below.
- A transfer fee of $25.00 must be paid by the withdrawing athlete.
- Transfer can only be made to the same or lesser distance event.
- The athlete wishing to transfer their entry must fill out the transfer form below and included the name and contact email of the recipient of the entry.
- The original athlete MUST pay the $25.00 transfer fee on confirmation of the transfer email being received.
- We will then send the recipient of the transfer a special link to enter.
TERMS & Conditions
Yes, the bit that we want you to read but your probably wont. Please find the terms and conditions of entering the Winter Forest Festival below. Oh, we do recommend getting a comfy chair and a warm drink to enjoy reading these well crafted sentences from our legal team.
